Welcome to the Terms and Conditions for Rubly-Horse-Sports. It is important you read these Terms carefully. By accessing and using this site you agree to be bound by the Terms and Conditions set out here and you accept our privacy policy. If you do not agree to be bound by these Terms you should not use the site. These Terms are constructed in accordance with German Law. In adhering to these Terms you agree that the German courts will have exclusive jurisdiction for any dispute under this agreement.

Content and Intellectual Policy.

This website is owned by Rubly-Horse-Sports. The registered address is Schulstr. 1 66501 Kleinbundenbach.
 You may contact us via email (info@rubly-pferde.de), telephone (00491714249039)  or postal address. 

All imagery and content is under the copyright of Rubly-Horse-Sports..
We have made every effort to describe all products as accurately as possible by text and photographs. However, due to factors such as differences in monitors and screen settings we are unable to guarantee accurate colour likeness. All drawings, photographs and descriptions therefore give as true a representation as possible. 

Ordering

A) Online - After creating your personal account you may place an order by selecting a product and adding it to your cart. All goods on this website are offered subject to avaliabilty. On proceeding to the checkout you will be provided with an opportunity to review your order and correct any errors before confirming your purchase. You must confirm that you have read and agreed to the Terms of sale. You will be required to follow the instructions to pay for your product.

B) Telephone 

If you would prefer to make a telephone purchase please call us on 00491714249039  and speak to one of our friendly, informed staff.  Please have your payment details and product information ready. Once your order has been placed, we will send you an email with details of your purchase. The does not mean your order has been accepted by us. Once your credit or debit card has been verified your order will be accepted and your selected goods dispatched.  

Delivery

Your order will be sent once your payment has been verified. We offer next day delivery. However during exceptionally busy periods or unexpected levels of demand for some items your order may be slightly delayed. If this does occur, we will inform you as soon as possible.  If you have any queries please contact us. On all orders placed before 12pm (GMT) on a working day, we provide next working day delivery. 

Payment Methods

We accept Mastercard, Maestro, Visa, Visa Electron, Paypal and Alipay. Please note we do not accept cheques. We will accept vouchers through the online shop. Vouchers may also be used at the Rubly-Horse-Sport  shop. Vouchers can be exchanged for any product as stated on the voucher. Vouchers cannot be exchanged for cash.  All prices quoted are inclusive of 19% UK Value Added Tax (VAT).

Refund Policy:

*We offer a full refund or exchange if you are not satisfied with your goods*. Please bring or post the product back to us within 14 days of its arrival, with the receipt, original packaging and all the labels still attached to the product. Please note we cannot offer a refund or exchange on items that have had any of the tags or labelling removed. Any returned product must be in a resaleable condition.

Hats are not included in our exchange policy. We do not offer any refund or exchange on any riding hat we stock. This is because we sell our hats with a guarantee that they are in original condition and have not been dropped or damaged. If a hat leaves the shop and is then returned to us we are unable to continue this guarantee.

*Refund policy on made to measure or design your own is not applied in the same way. If goods have been made to measure or specifically designed for a customer they must specify any issue with the product on delivery. If for any reason the product is faulty, not designed as requested or not the correct size the product will be sent back to the manufacturer and amended as quickly as possible. We do not offer a refund or exchange on these products unless the probem cannot be amended.

Please retain proof of postage when returning an item by post, as we cannot offer a refund against lost items unless you have such proof. Returned items are posted at the buyer’s cost. 

VAT and Duty on Exports

Rubly-Horse-Sport is not liable to pay any Tax or Duty on any products that have been shipped to countries outside of the EU. 

Geltung gegenüber Unternehmern und Begriffsdefinitionen 
(1) Die nachfolgenden Allgemeinen Geschäftsbedingungen gelten für alle Lieferungen zwischen uns und einem Verbraucher in ihrer zum Zeitpunkt der Bestellung gültigen Fassung. 
(2) „Verbraucher“ im Sinne dieser Geschäftsbedingungen ist jede natürliche Person, die ein Rechtsgeschäft zu einem Zwecke abschließt, der weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden kann.

Lieferung und Versandkosten